This training provides a practical understanding of ITIL Foundation key concepts, principles, processes and functions.
Lessons covered in this course are based on ITIL Service Support and Service Delivery Standards.
The course prepares participants to take the exam for the Foundation Certificate in IT Service Management.
The Duration of the course
3 Days Instructor Led Course – 21 Contact Hours (21 PMI Professional Development Units)
- Venue: Onsite or at DPI
- DPI is accredited by KHDA
- DPI Computer Labs facility: 1 PC for each student
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