ITIL® provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments.
The guidance covers the entire service lifecycle from the identification of business then IT requirements, to designing and embedding a solution to maintaining the new service through continuous review and improvement.
Successfully adopting ITIL can help you improve services by providing ways of helping you:
– Manage business risk and service disruption or failure
– Improve and develop positive relationships with your customers by delivering efficient services that meet their needs
– Establish cost-effective systems for managing demand for your services
– Support business change whilst maintaining a stable service environment
Development and establishment of ITIL
ITIL was developed following the collaboration of many organizations and experts. It is a non-proprietary framework as ITIL best practice is not drawn from a single individual or organization’s ideas about specific processes, but represents and incorporates the experiences of numerous IT professionals and experts.
The guidance is widely used and recognised so its terms and methods can be communicated and understood by the majority of individuals and organizations. ITIL has been adopted by many successful and high profile organizations worldwide including HSBC, NASA and IBM.
ITIL qualifications scheme
ITIL has a comprehensive qualifications scheme to support its guidance, which includes four levels:Foundation, Intermediate, Expert and Master. These different qualifications cover the ITIL framework in increasing depth and enable individuals and organizations to effectively adopt ITIL by ensuring that they have the relevant knowledge, skills and techniques.